Paul Grey Chisholm

1955.02.19 -- 2013.04.16

Warranty and Refund Policy:

Fair Winds design jewelry is made with only the highest quality materials. I strive for the highest excellence in professional craftsmanship. My greatest hope is that you value and enjoy your jewelry as much as I enjoy making it.  All my work is hand crafted, so there will be minor variations.  Even stock pieces are “one of a kind.”  Please allow for these slight differences, as no two pieces are identical. Material and craftsmanship are warrantied.  All gold and silver is as per quality mark or as stated if not marked.  All stones are genuine as stated.

Fair Winds design warrents the ring size you ordered. If you need the ring sized larger within the first 30-days, I can re-size the ring at no additional charge (you pay shipping only). My turkshead rings cannot me made smaller (with a few exceptions). For a smaller size, I have to re-weave the ring. Therefore, I charge a re-stock fee for exchangeing a ring for a smaller size. re-stock fee will be based on the metal of the original ring.
 

General Return Policy:

If, upon receiving your jewelry, you discover a flaw or error, you may return the piece within 30 days of receiving it for an exchange or a full refund. Subject to the following category restrictions, if you simply do not like the piece, you may return the piece within 7 days of receiving it–as long as the item is in its original, unused condition, with no missing, broken, or exchanged stones and the finish of both metal and stone(s) is unscratched and unmarred. Please e-mail me, (deceased) before returning the item for return authorization. Any scratched, altered, blemished, used/worn or broken items are not eligible for refund or exchange unless the damage occurred during the original shipment, or unless the item(s) were flawed due to my fabrication error.  Original shipping charges are not refundable on returns unless the item was faulty due to my error or negligence. 

Once Fair Winds design has received your returned item and it is accepted, your refund or new item will be shipped in just a few days.  Upon receiving your returned item, it will be inspected. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than me), or damaged in any way cannot be accepted for return. 
 

There are three categories of jewelry and three refund policies:

Standard:

All my designs are custom to some degree or another.  Some though, I keep in stock.  Even if a piece is partly customized, maybe you selected the type of stone or asked for a minor design change, stock pieces are fully warrantied for satisfaction.  If you do not like it, I will return the full cost (less shipping) of the piece. 
 

Custom:

Some pieces are made totally custom for you.  If you order a custom piece, the piece will be identified as “custom” during the ordering process and will require a deposit.  My guarantee is that custom pieces will match the final design you approved including the dimensions of the piece, the stones and metals used.  I fully warrantee the material and craftsmanship subject to the general return policy.  If you simply do not like the piece, you may return the piece within 7 days of receiving it for an exchange or return of cost less the non-refundable deposit and original shipping costs. 
 

Personalized:

You may want a piece, either standard or custom, personalized for you.  If you to ordered a personalized piece, the piece will be identified as “personalized” during the ordering process.  Personalized pieces are NOT returnable unless the item arrives damaged or the item was faulty due to my error or negligence. 
 

Shipping:

For your security, after receiving authorization from Fair Winds design, please return item(s) via the U.S. Post Office (UPS and FedEx will not ship to a post office box). Use either USPS Priority or USPS Express Mail.  (I have found this to be the safest and most secure form of shipping for jewelry and gemstones.) Ask for “Delivery Confirmation.” Insure the item for the cost of the item and please retain your shipping receipt.  Fair Winds design is not responsible for item(s) lost or damaged in transit. 
 

Ship to:

Fair Winds design 
P.O. Box 396 
San Antonito, NM 87047-0396
(505) 379-4173


© 2005-2006 Fair Winds design
Updated:  6 April 2006